Shipping Policy

What is shipping policy of Doyon Després?

We process each order within 1 to 3 business days. Once the order is processed, it is usually delivered by Canada Post within 2 to 5 business days. Delivery time cannot be guaranteed during peak periods.

The delivery time for special orders may vary. For more information, please contact us at service@doyondespres.com or at 1-866-444-1110.

Doyon Després delivers everywhere in Canada. Additional fees may be applied.

What are the shipping fees?

Flat rate of $12,50 for web orders less than $75 before taxes.

Free shipping for web orders over $75 before taxes.

Only applies to web orders of items weighing less than 65 lb/30 kg.

We do not ship orders to the Anticosti Island, the Magdalen Islands, the Northern Québec, The Labrador, Newfoundland, the Northwest Territories and Yukon as delivery can only be done by plane.

What are the shipping fees of oversized items?

Orders with oversized items (weighing more than 65 lb/30 kg) are subject to different shipping terms and conditions.

A flat rate of $50 applies to the purchase of a barbecue, and a flat rate of $75 applies to the purchase of equipment.

Apply to door-to-door delivery within 50 km from one of our 8 stores.

Please note that shipping fees with installation service (unpacking, installation and upgrading) are $150 and apply to delivery within 50 km from one of our 8 stores.

A flat rate of $75 will be applied if you wish to return an item after it has been delivered.

Any oversized item with a delivery address more than 50 km away from one of our 8 stores will be evaluated to determine the delivery fees before processing the order.

For more information about the delivery fees and practices, please contact us at service@doyondespres.com or at 1-866-444-1110.

How to track my order?

Once the order is shippied, you will receive a confirmation email including a tracking number. You can use this tracking number to track your order during its shipment. You can also check the status of your order by logging into your account.

Secure payment

Secure payment

Visa / Mastercard / PayPal