Store Pickup

Can I buy online and pick up my order in store?

Yes, simply select the location of your choice in the purchase process. Photo ID will be required at the time of pick-up.

When can I pick up my order?

When you receive the second email confirming that your order is ready to be picked up.

What must I do to pick up a package inside the selected store?

Go to the main service counter, mention to the clerk the reference number written on the second email that you received since you made your order on our website and show him or her a proof of identity to confirm that the package is indeed yours. An employee will go get your package and will hand it to you straightaway.

Can someone else pick up my order for me?

Yes, contact a customer service representative by email at service@doyondespres.com or by phone at 1-866-444-1110 with the person's name, expected visit date and your order number.

How long do you keep my order?

28 days following the date of reception of the email indicating that your order is ready. After this period, your order will be put back into inventory and you will be refunded.