Returns, Exchanges and Warranties

What is the time limit for making an exchange or a return?

You have 30 days to make a return or exchange upon presentation of the original receipt. The refund will be issued using the same payment method as the original purchase.

For a return request due to breakage during delivery, the customer has 48 hours to report the damage to customer service or directly in store; otherwise the return request will be denied.

Which products are eligible for returns or exchanges?

The merchandise must be returned in its original packaging, unused, in perfect condition, and with all documentation, parts, and accessories. Opened, damaged merchandise or not in a condition to be resold will not be eligible for credit or exchange.

Merchandise marked as final sale will not be eligible for a refund or exchange under any circumstances, including any special order items, custom-made or used items, cooking classes, gift cards, and shipping and handling fees.

How can I process a return or exchange by mail, and are there associated fees?

Send an email to service@doyondespres.com and follow the provided instructions for shipping the item.

A fee of $12.99 plus taxes is charged for customers returning a package under 65 lb (30 kg). If the item has a manufacturing defect, we will cover these fees. For more information on shipping fees, contact our customer service by email at service@doyondespres.com.

What warranty is offered by Doyon Després with the purchase of an item?

We will refund or exchange any order that is damaged before or during delivery within 30 days of receipt.

However, we are not obligated to refund items that have been damaged in use during this same period.

How can I take advantage of the warranty offered by the manufacturer when I purchase an item?

For accessories, kitchen tools, barbecues, or small appliances for residential use, contact the manufacturer directly.

For commercial equipment, contact a service representative at 1-866-444-1110.

Who can I contact if I have an issue?

Our customer service team is available to assist you:

Refer to our Customer Service - After-Sales Service

I’ve submitted the form; what’s the next step?

You will receive a confirmation email with a reference number. One of our technicians will review your request and contact you as soon as possible to discuss potential solutions.

Why is it important to follow the user manual’s instructions?

Before submitting a request, consult your device’s user manual. Many issues can be easily resolved using the manufacturer’s troubleshooting tips.

Do you guarantee the availability of parts and repair service?

Due to current market conditions and manufacturers’ policies, Doyon Després cannot guarantee the availability of parts or ensure the repair of all units, as outlined under certain requirements of Bill 29 in Quebec. Many professional-grade pieces of equipment require components or technical interventions that depend exclusively on manufacturers, their inventories, or their technical support programs.

We nevertheless remain committed to supporting our clients as best as possible. Our team strives to identify alternative solutions whenever feasible and to provide the most accurate information regarding timelines, service options, and replacement possibilities. Our priority is to deliver transparent, reliable service that reflects the realities and constraints of the industry.