Return Policy

What is return policy of Doyon Després?

You have 30 days following delivery to return your order and get a full refund. The refund will be made via the same method of payment used in the transaction. The item must be returned in its original packaging, unused and in perfect condition with all documentation, additional parts and accessories.

What are the return fees?

$9,99+tx fees apply to all product returns of 65 lb / 30 kg or less, except in case of manufacturing defects where we assume fees. For oversized items (weighing more than 65 lb/30 kg), they are subject to different shipping terms and conditions so contact us at for more details.

How to make a return?

Before returning for a product purchased online, you must contact us at to obtain an authorization. Once your request has been processed and authorized, a return label will be sent to you by e-mail. So you can go to a post office near you to make the return free of charge.

Which items can’t be return?

Any item that is open, damaged or not in perfect condition will not be accepted for credit or exchange.

No refunds or exchanges will be accepted on custom-built items, special orders, items on sale, used items, cooking and BBQ classes, gift cards and on transportation or workshop fees.

Can I return items in Doyon Després store?

All items purchased online can be returned free of charge in one of our 7 stores within 30 days of delivery.